We are Different
Transparency is at our core
Where most digital agencies charge a monthly fee or a commission on sales, Ecommerce Intelligence is different; Our transparent clocked approach means our customers know that every minute of our time can be cross-checked against the return on investment our clients are making.
How it All Began
The birth of Ecommerce Intelligence
After being fired for speaking out against a digital agency that focused on profit over value, Chris Turton vowed to never work with or for an agency again that maximised its own gains while dishonestly clawing money from its clients’ pockets. The industry was rife with these types of businesses.
In 2019, Chris started a business supporting brands on Amazon, which clocked and detailed its workload to its clients and spent several years refining its model to give real value to its clients and provide long-term support with all areas of Amazon.
Working full-time and starting a business was an extremely tough endeavour. He used his local Starbucks as an office after finishing work until he was kicked out at night when the chairs got stacked up on the tables.
Company Values
An ethos that's shaped the industry
Chris’s original vision remains the same today; we provide honest and transparent work and advice in everything we do while providing the very best in knowledge and skill to provide a high-value return on investment for all our ecommerce clients.
Since our humble beginnings, we have now worked with over 225 Amazon sellers and vendors across 10 different countries and locations.
We work on some of the most complex brand and intellectual property issues for our clients as well as producing industry-leading content, imagery, video and guidance to produce an excellent customer experience with excellent feedback and a plethora of case studies and testimonials.
Learn more about
our team
FAQ's
Work with trusted specialists
Learn more about how we work with Ecommerce brands
Trusting an agency with your online business is never an easy decision. Learn more about we are different, our working style and how trust and communication form the basis of everything we do.
FAQ
Common Questions About Ecommerce Intelligence
Who are Ecommerce Intelligence?
Ecommerce Intelligence is a specialist Amazon agency helping brands improve how they sell, advertise and grow on Amazon. The team supports both Seller Central and Vendor Central accounts, with work covering Amazon strategy, PPC, listing optimisation, brand management, A+ Content, Brand Stores, marketplace expansion and performance reporting.
The focus is on treating Amazon as a commercial growth channel, not just a place to list products. That means looking at visibility, traffic, conversion, advertising efficiency, account health and long-term growth together.
What makes Ecommerce Intelligence different from other Amazon agencies?
Ecommerce Intelligence is led by Amazon specialists who understand the platform from a commercial and operational point of view. The work is not just about running ads or editing listings, it is about understanding what is limiting growth and building a clearer plan across PPC, organic visibility, product content, conversion and marketplace structure.
That is particularly important for brands where Amazon has become too complex to manage properly in-house, or where previous activity has not translated into steady, measurable progress.
How do you get to understand our products and business?
The process starts with the commercial context behind the account. That means looking at your products, margins, current Amazon performance, advertising activity, listing quality, account structure, operational constraints and wider growth goals.
This helps Ecommerce Intelligence identify where the biggest issues or opportunities are likely to be, rather than applying the same Amazon strategy to every brand.
What kind of clients are the best fit for Ecommerce Intelligence?
Ecommerce Intelligence is best suited to brands that see Amazon as an important sales channel and want it managed with more structure, accountability and specialist input.
That could include established brands already selling on Amazon, businesses struggling with PPC efficiency or listing performance, brands expanding into new marketplaces, or companies that need senior Amazon expertise without building a full in-house team.
Do you work as a long-term Amazon partner or on specific projects?
Ecommerce Intelligence can support ongoing Amazon growth as well as specific projects where a brand needs focused expertise. Ongoing support may cover strategy, PPC, listings, reporting, account management and marketplace growth, while project work could include an audit, product launch, advertising restructure, Brand Store improvements or international expansion planning.
The right structure depends on what the account needs and where the biggest commercial opportunity sits.
Is there a minimum term for your services?
This depends on the type of support required. Some work may be project-based, while ongoing Amazon management usually needs a longer-term view so there is enough time to review the account properly, implement improvements, measure performance and refine the strategy.
This should always be discussed before work begins so the scope, timescales and expectations are clear.
How do you communicate with clients?
Communication should make Amazon performance easier to understand, not more confusing. Ecommerce Intelligence focuses on clear updates around what has been worked on, what the data is showing, what has changed and what needs to happen next.
This is especially important for brands that have previously received reports full of numbers but very little commercial explanation.
Can you help if we have worked with another Amazon agency before?
Yes. Many brands look for a new Amazon agency when previous activity has not delivered the clarity, progress or commercial direction they expected.
The first step is usually to understand what has already been done, what has worked, what has been missed and whether the account has deeper issues around advertising, listings, conversion, catalogue structure or marketplace strategy.
What’s the best way to get started
with Ecommerce Intelligence?
with Ecommerce Intelligence?
The best first step is to share where your Amazon account is now, what you are trying to improve and what support you think you need. From there, Ecommerce Intelligence can advise whether the best route is an initial audit, a specific project or ongoing Amazon management.
That keeps the conversation focused on the right commercial priorities from the start, rather than jumping straight into a package that may not be the best fit.
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