Case study: Playwrite

Client Success Stories

Playwrite.

Removing Fake Listings and Regaining Full Brand Control for a Leading UK Toy Manufacturer

Background

Playwrite Group is one of the most recognisable names in the UK toy market, with a long-established catalogue of children’s products. As their presence on Amazon grew, brand misuse and counterfeit activity became a serious commercial and reputational risk that required direct intervention.

The Challenge

Playwrite’s catalogue was being undermined by an increasing number of fake products and unauthorised sellers listing against their genuine ASINs. This created customer confusion, damaged brand trust, and exposed safety concerns, while also making it difficult to manage legitimate wholesale sellers already operating on the platform.

Actions Taken

We audited all affected products, built a full seller and infringement database, and secured Brand Registry access to establish brand control. Our team then executed a structured enforcement programme, including seller outreach with removal deadlines, test buys, evidence collection, and formal violation submissions. We carefully balanced enforcement against counterfeit sellers while protecting relationships with approved retailers, ultimately qualifying the brand for Amazon Project Zero.

Results & Achievements

  • All fake products removed across Playwrite’s core catalogue

  • Full Brand Registry and Project Zero control secured

  • Five top-performing products restricted to legitimate sellers only

  • Ongoing protection in place to prevent future unauthorised listings

Feedback

What the client said...

“Having never put any thought into policing our presence or products on Amazon, we were experiencing some issues so decided to take on Ecommerce Intelligence to help us out. Chris and his team made the process incredibly easy and stress free. Within no time, we were brand registered and Hope was busy hunting down counterfeit items being sold on our listings. Thanks to their efforts, our customers saw improved sales of our items and, as a result, so did we.”

Guy Cornelius

Director

Unsure where to start?

Get a FREE audit today

Get a detailed audit to quickly highlight wasted spend, catalogue issues and missed growth opportunities that often go unnoticed inside active accounts.

Look. We're actually helping people

TESTIMONIALS.

See first hand the impact that Ecommerce Intelligence is having on Amazon sellers in the UK

GET IN TOUCH.

Let's us know how we can help you
grow your amazon business

Need some help? Get In Touch