Ecommerce Intelligence were brought in to help Grape Tree grow their Amazon business, building on an already successful D2C website and a strong store-front nationwide retail footprint.
The large size of the inventory meant pinning down accurate accountability in the numbers was difficult, despite getting good early on sales and a good occurrence of NTB (new to brand) customers, as well as organising and prioritising the product ranges and making sure they were fully optimised.
We drilled into the numbers heavily, analysed the entire profitability strategy for the catalogue, reviewed and fixed a large amount of tax codes that had been setup incorrectly and given data poor overinflation. This allowed us to build a better strategy through more cost effective shipping options, including moving bestsellers to Fulfilment by Amazon, redeveloping retail price points and fully optimise the catalogue.
Get a detailed audit to quickly highlight wasted spend, catalogue issues and missed growth opportunities that often go unnoticed inside active accounts.
Posted on Carly McIntyreTrustindex verifies that the original source of the review is Google. We approached ECI with a clear list of issues and support we required with our account. This ranged from a more accurate restock replenishment schedule, keyword-optimised listings, variation creation, and reinstating listings to fix longstanding issue skus. From the moment we were onboarded, the team provided clear direction and a well-defined strategy for managing every aspect of our Amazon account, helping us optimise performance and maximise sales.Posted on Mike DixonTrustindex verifies that the original source of the review is Google. We have had a really positive experience working with Ecommerce Intelligence. The team have been professional, responsive and easy to work with throughout. Communication has been clear, and they have taken the time to understand our business, our goals and the challenges within our ecommerce channels. We have seen strong results on the account and have appreciated the proactive approach from the team. They have provided useful insight, acted quickly when needed and shown a genuine interest in helping us improve performance. Overall, we have been very pleased with the service and would be happy to recommend Ecommerce Intelligence to other businesses looking for ecommerce support.Posted on Mark ThompsonTrustindex verifies that the original source of the review is Google. A fantastic end-to-end experience with Chris and the team at e-commerce intelligence (especially Michael)! We never knew where to start and they took our requirements and manage our whole Amazon presence in a seamless and painless manner. great value, exceptional service and world-class knowledge of the Amazon platform.Posted on Thai AllanTrustindex verifies that the original source of the review is Google. We had a great experience with Ecom - Michael and Hope were both very knowledgable, experenced and informative, they assisted us in improving our Amazon listings/store and aided us with our overall understanding of Amazon processes.Posted on Paul JenkinsonTrustindex verifies that the original source of the review is Google. We’re very pleased to have found Chris Turton Ecommerce / Ecommerce Intelligence. The team is friendly, knowledgeable, and always do what they say they’ll do, when they say they’ll do it. They’ve vastly improved the presentation and performance of our range on Amazon in both the UK and Europe. It's always very nice to find experts - and even better when they're great people.Posted on Rebecca CoxTrustindex verifies that the original source of the review is Google. Ecommerce Intelligence have helped us completely revamp our Amazon listings, and the results speak for themselves: higher rankings, better conversion rates, and more sales! Great team and great service!Posted on Chrissie AllenTrustindex verifies that the original source of the review is Google. Used eCommerce intelligence to help us get through the pain of working with Amazon. They helped navigate some of the blockers to sale and set up our whole seller platform for mu;multiple brands from scratch. Fantastic team to work alongside with loads of experience and understanding of amazon.Posted on Rachel MorganTrustindex verifies that the original source of the review is Google. Working with Chris Turton's team at Ecommerce Intelligence Ltd has been a real game-changer for our Amazon presence. Their team combines deep platform knowledge with a proactive, strategic approach, they don’t just manage optimising listings and advertising, they help build a brand. Since partnering with them, we’ve seen steady growth in both sales and visibility, and they’ve been fantastic at adapting quickly to Amazon’s ever-changing landscape. Communication is always clear, friendly, and solution-focused, and I really appreciate how they go the extra mile to share insights and ideas, not to mention help me to gain a greater understanding of the platform. It’s rare to find an agency that feels like a true extension of your team, but that’s exactly what they’ve become. I’d wholeheartedly recommend them to anyone looking to elevate their Amazon business.Posted on Colin ChalkleyTrustindex verifies that the original source of the review is Google. Chris and his wonderful team have been managing my marketplace accounts for a some time now, and the experience I have had is fantastic. We have seen a substantial uplift in sales and overall account health and performance. The team are alway super fast to respond to any request is death with very promptly.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more